Oversized Item Deliveries
Shipping and Delivery Times
Your oversized items are dispatched within 1 to 2 business days. Please allow a total delivery time of 2 to 3 business days to receive your order in mainland France (delivery takes up to 10 business days for Corsica, and is restricted to portside delivery for other islands).
Tracking and Notifications
As soon as your parcel leaves our warehouse, a tracking link is activated by the carrier so you can follow its progress. You will also receive a notification or phone call to schedule your delivery details (Monday through Friday).
Packaging and Multiple-Item Orders
Bulky products are carefully shrink-wrapped with bubble wrap (or covered with protective sleeves for RIGS). If your order includes multiple items, they may be delivered separately and linked to one or more tracking links.
Receiving and Inspecting Your Order
Upon delivery, please check the condition and contents of your parcel before signing the delivery slip. In the event of a missing item or damage observed on the product or packaging, it is imperative that you record precise and detailed reservations strictly concerning the product itself ("punctured kayak" / "damaged board") on the driver's delivery receipt or refuse the parcel and contact us immediately.
Right of Withdrawal and Returns
Under applicable consumer law, you have 14 days from the receipt of your product to exercise your right of withdrawal and return the item (at your expense) in its original condition and packaging for an exchange or a full refund.
Accessory Deliveries
Shipping and Delivery Times
Your accessories are prepared and dispatched within 1 business day. With a standard 2-day transit time, you will receive your order within 2 or 3 business days in mainland France (extended to 10 business days for Corsica, and restricted to portside delivery for other islands).
Tracking and Notifications
As soon as your parcel leaves our warehouse, a tracking link is activated by the carrier so you can monitor its progress. You will also receive a notification or phone call to schedule your delivery details (Monday through Friday).
Packaging and Multiple-Item Orders
Our accessories are carefully packed in suitable cardboard boxes. If your order includes multiple items, they may be bundled together or packed separately depending on their size, but they will always be delivered in a single shipment and linked to a single tracking number.
Receipt and Inspection
Upon delivery, check the condition and contents of your parcel before signing the delivery slip. In the event of a missing item or damage observed on the product or packaging, it is imperative that you record precise and detailed reservations strictly concerning the product itself ("punctured cover" / "damaged fin") on the driver's delivery receipt or refuse the parcel, and contact us immediately.
Right of Withdrawal and Returns
You have 14 days following receipt to exercise your right of withdrawal. Accessories must be returned at your expense, unused, complete, and in their original packaging to be eligible for a refund or exchange.
