Large items are processed and dispatched from our warehouse within 24 to 48 hours (1–2 business days). Transit time typically takes between 3 to 7 business days depending on your destination within the contiguous 48 US states. (Deliveries to Alaska, Hawaii, US territories, and PO boxes cannot be processed online and require manual entry and a custom freight quote via customer service).

Once your freight leaves our warehouse, a tracking link will be provided to monitor your shipment. Deliveries occur Monday through Friday only. Because of the size of these products, the carrier may contact you in advance to schedule a specific delivery window, and an adult signature is required upon receipt.

Stand-up paddleboards are securely packed in their original boxes reinforced with an extra heavy-duty outer carton. Kayaks are securely packed in their original plastic packaging. Dinghies ship strapped to a dedicated 72x48 pallet. For multi-item orders, oversized goods ship individually with separate tracking numbers.

You must thoroughly inspect the condition and contents of your shipment before the driver leaves. If the item or packaging shows obvious damage, refuse the delivery immediately or write "Damaged" explicitly on the Bill of Lading (BOL) / delivery receipt before signing. If items are missing, note this clearly on the BOL. Any shipping damage or missing piece must be reported to our customer service team within 7 days.

Damaged freight should be refused at drop-off. For standard, non-defect returns, items must be unopened and in their original packaging, returned at your expense, and are subject to a 15% restocking fee.

Small parcels and accessories are packaged and shipped from our warehouse within 24 to 48 hours (1–2 business days). Standard transit takes 3 to 7 business days depending on the state of destination. (Online orders are limited to the contiguous 48 US states; Alaska, Hawaii, US territories, and PO boxes require manual processing).

As soon as your parcel is on its way, you will receive tracking information to follow the delivery online. Deliveries run Monday through Friday, and no scheduled appointment is required for smaller packages.

Multiple small items and accessories ordered together are consolidated and shipped in suitably sized boxes under a single shipment tracking reference.

Please verify that your parcel has arrived intact and that the items inside match your order confirmation. If an item is damaged or missing, note it on the delivery record if applicable, refuse the parcel if heavily crushed, and contact our support team within 7 days to initiate a claim.

If an accessory arrives damaged, contact us promptly for a resolution. For standard returns of new, unused items in their original packaging, return shipping costs remain the responsibility of the customer and a 15% restocking fee will apply.